ScoreSync is generally quite robust, but there are times where a network configuration might prevent the devices from being able to see each other. For example, if you are using ScoreSync on a large corporate network, or e.g a large hotel network, you might find it's running in 'isolation' mode. This means the network has been deliberately configured to stop device-to-device communication.
There are a few basic troubleshooting steps that are always worth trying:
- Make sure each device is still connected to the same Wi-Fi network, and hasn't been disconnected or connected to another connection nearby.
- If ScoreSync was working, but stopped, restart StaffPad and StaffPad Reader and try again.
- Make sure the network you're using allows device to device communication and isn't running in isolation mode.
- Check your firewall settings; you might find that your router is blocking ScoreSync messages. If this is the case, make sure you enable "port forwarding" and open up port 20808.
- Sometimes there can be too many devices, or too much network traffic, for ScoreSync to operate effectively. We recommend running a dedicated, "offline" Wi-Fi network for ScoreSync to ensure the most reliably, safe results. Additionally, an "offline" Wi-Fi network means that without internet access, devices are less likely to be interrupted by e.g software updates, notifications etc.
- If your router is very old, it may block Multicast, which is required for ScoreSync to operate. Use a newer router if this is the case.
- ScoreSync won't work if you're using a Virtual Private Network (VPN)